Accessibility Statement
We are committed to ensuring that our website is accessible to everyone, regardless of ability or technology.
Our Commitment
Smart Home Rajo City is dedicated to providing an inclusive and accessible online shopping experience for all Ghanaians, including individuals with disabilities. We believe that everyone should be able to browse, select, and purchase products with dignity, ease, and independence. We continuously work to improve the accessibility of our website to ensure it meets the needs of all users.
Conformance Status
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards. These guidelines outline how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Accessibility Features
Keyboard Navigation
Our website is fully navigable using a keyboard. All interactive elements, including menus, buttons, forms, and links, can be accessed using Tab, Enter, Escape, and arrow keys. Focus indicators are clearly visible to show which element is currently selected.
Screen Reader Support
Our site is designed to work with popular screen reader software including JAWS, NVDA, and VoiceOver. We use semantic HTML elements, proper heading hierarchy (h1-h6), ARIA labels, and descriptive alt text for all images to ensure screen readers convey information accurately.
Color Contrast
We maintain a minimum color contrast ratio of 4.5:1 for normal text and 3:1 for large text, in accordance with WCAG AA standards. Our design ensures that text is readable against background colors. We avoid using color alone to convey important information.
Clear Layout & Readable Text
We use clear, consistent layouts with predictable navigation. We offer resizable text up to 200% without loss of content or functionality. Fonts are chosen for readability and content is structured with clear headings, lists, and sufficient spacing.
Text Alternatives
All non-text content, including images, icons, and graphical buttons, have appropriate text alternatives. Product images include descriptive alt text. Decorative images are marked as such so screen readers can ignore them.
Forms & Error Handling
All form fields have clearly associated labels. Error messages are descriptive and provide clear instructions for correction. Required fields are indicated and form validation is communicated effectively to assistive technologies.
Known Limitations
While we strive to make our website as accessible as possible, you may encounter the following known limitations:
- Some older PDF documents may not be fully accessible to screen readers
- Third-party content or embedded features may have varying levels of accessibility
- Some older product images may lack detailed alt text descriptions
We are actively working to address these limitations and improve the overall accessibility of our website. If you encounter any barriers, please let us know.
Feedback & Assistance
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
- Email: accessibility@smarthomerajo.com
- Phone: +233 (0) XX XXX XXXX
- WhatsApp: Chat with our accessibility team
- In Person: Visit any of our store locations for in-person assistance
We aim to respond to accessibility feedback within 2 business days and resolve reported issues within 5 business days. If you need assistance accessing any part of our website, our customer service team can help you complete your purchase over the phone or via WhatsApp.
Technical Specifications
Our website relies on the following technologies to ensure accessibility:
- HTML5 semantic markup for proper document structure
- WAI-ARIA attributes for enhanced screen reader compatibility
- CSS for visual presentation, separated from content
- Progressive enhancement for broader compatibility
Assessment & Testing
We regularly evaluate our website for accessibility using automated testing tools and manual assessments. Our accessibility testing includes: automated scanning with accessibility audit tools, manual keyboard-only navigation testing, screen reader compatibility testing (JAWS, NVDA, VoiceOver), and user feedback analysis. We conduct these assessments at least quarterly and after major site updates.
Statement Updates
This accessibility statement was last updated on January 1, 2026. We review and update this statement annually or whenever significant changes are made to our website's accessibility features.