Returns & Refunds
We want you to love your purchase. If something isn't right, we make it easy to return or exchange.
14-Day Return Window
You have 14 days from delivery to initiate a return on eligible items.
Hassle-Free Process
Start returns easily from your account or contact our support team.
Quick Refunds
Refunds processed within 3-5 business days after we receive your return.
Return Policy
Return Window
We offer a 14-day return window from the date your order is delivered. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all tags attached.
Condition Requirements
- Items must be unworn, unused, and in original condition
- All original tags, packaging, and accessories must be included
- Footwear must be returned in the original shoebox (do not tape the box directly)
- Electronics must be returned with all cables, manuals, and packaging
Important Note
Items returned in unsellable condition may be subject to a restocking fee or may be returned to you at your cost. We recommend taking photos of your items before shipping them back.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
How to Initiate a Return
Log into Your Account
Go to "My Orders" and find the order containing the item you wish to return. Click "Return Item" to start the process.
Select Items & Reason
Choose the items you want to return and select a reason from the dropdown menu. Add any additional notes if needed.
Print Return Label & Pack
You will receive a return authorization and shipping label via email. Pack your items securely with all original packaging and attach the label.
Drop Off or Schedule Pickup
Drop your package at the nearest designated location or schedule a pickup through our delivery partner. Keep the tracking number.
Refund Process & Timeline
Return received & inspected
Business days to process refund
Days for refund to reach your account
Exchange Policy
We offer exchanges for same-value items or items with a price difference. If you would like a different size, color, or model, exchanges are the fastest way to get what you want.
Same-Value Exchange
No additional cost. We will ship your replacement once we receive the returned item. Free return shipping for exchanges.
Difference Payment
If the exchange item costs more, you pay the difference. If it costs less, we refund the difference after processing.
Need Help with a Return?
Our customer service team is ready to help you with returns, exchanges, or any questions you may have.