Warranty Policy
We stand behind the quality of every product we sell. Here's everything you need to know about warranty coverage.
SHRC Guarantee
Every product sold by Smart Home Rajo City is covered by our quality guarantee. If you receive a defective or damaged item, we will replace it or provide a full refund within the applicable warranty period.
Manufacturer Warranty
Many of our products come with additional manufacturer warranties. We provide full support to help you access these warranties, including assisting with documentation and claim filing.
What's Covered
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Manufacturing Defects
Defects in materials or workmanship that affect the product's functionality.
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Electrical Failures
Internal electrical component failures in electronics and appliances.
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Mechanical Malfunctions
Mechanical failures under normal usage conditions within the warranty period.
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Workmanship Issues
Problems arising from poor assembly or manufacturing processes.
What's Not Covered
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Accidental Damage
Damage caused by drops, spills, accidents, or misuse of the product.
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Normal Wear & Tear
Expected deterioration from regular use over time.
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Unauthorized Repairs
Damage or issues caused by repairs performed by unauthorized service centers.
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Consumable Parts
Batteries, bulbs, filters, and other consumable components.
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Cosmetic Damage
Scratches, dents, or other cosmetic issues that do not affect functionality.
Warranty Periods by Category
| Product Category | Warranty Period | Coverage Type |
|---|---|---|
| Smartphones & Tablets | 12 months | Manufacturer + SHRC |
| Laptops & Computers | 12 months | Manufacturer + SHRC |
| Home Appliances | 12 - 24 months | Manufacturer Warranty |
| Electronics & Gadgets | 6 months | SHRC Guarantee |
| Fashion & Accessories | 30 days | SHRC Guarantee |
| Beauty & Personal Care | 14 days | SHRC Guarantee |
| Sports & Fitness Equipment | 6 months | Manufacturer + SHRC |
| Home & Living | 3 - 12 months | Varies by item |
How to File a Warranty Claim
Contact Us
Reach out via WhatsApp, phone, email, or visit our store with your order number and product details.
Describe the Issue
Provide details about the defect or issue. Photos or videos of the problem can help us process your claim faster.
Assessment
Our team will review your claim and may request you bring the item in for inspection or submit additional information.
Resolution
Once approved, we will repair, replace, or refund your item according to the applicable warranty terms.
Claim processing time: Most claims are processed within 2-3 business days. Complex cases may take up to 7 business days. We will keep you informed throughout the process.
Manufacturer Warranty Information
Many products sold on Smart Home Rajo City include a manufacturer's warranty in addition to our own guarantee. These warranties are provided directly by the brands and manufacturers we partner with.
How to Claim Manufacturer Warranty
- Contact the manufacturer directly with your proof of purchase
- Visit the manufacturer's authorized service center
- Keep your original receipt and warranty card safe
We're Here to Help
- We can help you locate manufacturer service centers
- We assist with warranty registration for eligible products
- Contact us if you need duplicate receipts or proof of purchase
Need to File a Warranty Claim?
Our team is ready to help you with warranty claims, repairs, or replacements. Contact us today.