Privacy Policy

Last updated: January 1, 2026

Introduction

Smart Home Rajo City ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we collect, process, and handle your personal information when you use our website and services, in compliance with the Ghana Data Protection Act 2012 (Act 843) and the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

We collect the following categories of personal information when you use our services:

Personal Identification Information

• Full name, email address, phone number, and delivery address
• Account login credentials (email and password)
• Billing and payment information (processed securely through Paystack)
• Profile information, including preferences and order history

Technical Data

• IP address, browser type, and operating system
• Pages visited, time spent, and navigation patterns
• Device information and unique device identifiers

How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders, including delivery and payment
• Managing your account and providing customer support
• Sending order updates, shipping confirmations, and delivery notifications
• Improving our website, products, and services based on usage analysis
• Sending marketing communications (with your consent where required by law)
• Detecting and preventing fraud, unauthorized transactions, and other liabilities
• Complying with legal obligations and regulatory requirements in Ghana

Data Sharing and Disclosure

We may share your personal information with the following third parties:

• Payment Processors: Paystack (PCI DSS compliant) for payment processing. We never store your full card details.
• Delivery Partners: Shipping carriers for order delivery (FedEx, DHL, and our in-house fleet)
• Service Providers: IT hosting, analytics (Google Analytics), and customer support tools
• Legal Authorities: When required by law, court order, or government regulation in Ghana

We do not sell your personal information to third parties. All data sharing is limited to purposes necessary for providing our services.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. For detailed information about the cookies we use, please read our Cookie Policy.

Your Rights Under the Ghana Data Protection Act 2012

Under the Data Protection Act 2012 (Act 843), you have the following rights:

• Right to be Informed: About the collection and use of your personal data
• Right of Access: Request a copy of your personal data we hold
• Right to Rectification: Request correction of inaccurate data
• Right to Deletion: Request deletion of your personal data in certain circumstances
• Right to Object: Object to processing of your personal data for marketing purposes

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For tax purposes, we retain transaction records for up to 6 years as required by Ghanaian law. Account information is retained until you request deletion or after a period of inactivity.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption, firewalls, access controls, and regular security audits. Our payment processing is handled by Paystack, which is PCI DSS Level 1 compliant.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us: